Complaint Investigation Report

The parking fee however was waived as noted on the letter sent to R1 on December 10, 2020. In the statements from R1 and Staff #1 (S1), both confirmed that the parking fee was waived and the issue was resolved. It is determined that the facility adhered to the admission agreement by not imposing the parking fee.

Therefore, this agency has investigated the complaint and based on the interviews which were conducted and the records that were reviewed, the following allegation: Facility is not following the resident's admission agreement is deemed UNFOUNDED. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

An exit interview was conducted with Administrator Darlene Lindley, and a copy of this report and the LIC811s were provided at the end of the visit.