Complaint Investigation Report

Staff 3 (S3) confirmed the outbreak and said it lasted about two or three weeks. During interviews with S3 and S4, they both said they were pleased with how the facility handled the scabies outbreak. S3 said, “Once they found out, they immediately sanitized the room, separated the residents, and they didn’t allow contact with other residents.” Residents 1 (R1) confirmed they had scabies. R1 claims they were itching really bad and said it was unbearable. R1 claims a former manger at the facility helped the resident get better. Other residents interviewed said they did not have scabies, and both claimed they were not aware anyone had scabies during that time.

Based on the evidence gathered through interviews, and document review, the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated.

An exit interview was conducted, and a copy of this report was provided.