Complaint Investigation Report

The randomly selected records for residents admitted all displayed admission agreements and/or updated yearly month-to-month leases with rates found to be consistent with the approved rates. Based on the records reviewed and interview conducted, the allegation that the "Facility charged residents in excess" is deemed to be unfounded, meaning the allegation is false, could not have happened and/or is without a reasonable basis.

With no exception, hospice records reviewed by LPA are found to be consistent with the eligibility criteria for admission on hospice. All records provided include a primary diagnosis related to the placement as well as appropriate medical assessment and physician orders. The hospice records for resident R1 are however missing the required plan of care. A Technical Advisory to that effect is being issued to the licensee. LPA additionally interviewed the facility's administrator regarding the facility's hospice policy and observed the condition of multiple residents on hospice care during the visit. Based on the records reviewed, observations made and interview conducted, the allegation that "Staff accepted residents for hospice care who do not meet eligibility for a hospice care plan" is deemed to be unfounded, meaning the allegation is false, could not have happened and/or is without a reasonable basis.

A exit interview was conducted with the facility representative and a copy of the report was provided and left at facility.