Complaint Investigation Report

Administrator states door is locked so staff can advise all guests of covid status and to deter outside traffic from entering during active covid cases. The back door is open and unlocked which backs up to the parking lot. Administrator indicates most visitors utilize the back entrance. LPA observed visitors in the facility as well as staff answering the front door promptly. Eight out of eight residents and four out of four staff deny visitors are denied entrance into the facility. All residents interviewed indicated their family members visit frequently and have had no issues with visitation. Facility does not house residents with Dementia. Based on record review and interviews conducted, the allegations are deemed UNFOUNDED meaning the allegations were false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of this report was provided to Administrator.