Complaint Investigation Report

306004079-10-12-2023-22-AS-AORZ-CWNUJ8-20231016153708

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/29/2023 and conducted by Evaluator Kimberly Lyman

COMPLAINT CONTROL NUMBER: 22-AS-20230329100335

Facility not allowing resident to use call bell.

Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to deliver findings on the above allegations. LPA was greeted and granted entry into the facility and explained the reason for the visit.

During the course of the investigation, LPA toured the facility, interviewed staff and residents as well as reviewed and obtained pertinent documentation such as physician report. Regarding the allegations that facility forced resident to eat and facility not allowing resident to use call bell, the investigation revealed the following: LPA observed all residents with call buttons as well as the call button system. Four out of four staff and five out of five residents confirm using their call button and staff responding for assistance. Four out of four staff and five out of five residents deny residents are being forced to eat. Administrator denies all allegations as well. Staff indicate encouraging the residents to eat but they are not forced. Therefore the allegations are deemed UNFOUNDED, meaning the allegations were false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of this report was provided to facility representative.