Complaint Investigation Report

306005338-7-12-2026-22-AS-LRIS-DWNTUS-20260805150250

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/28/2021 and conducted by Evaluator Albert Johnson

COMPLAINT CONTROL NUMBER: 22-AS-20210928095445

On 07/9/2026, Licensing Program Analyst (LPA) Albert Johnson conducted a complaint visit via telephone call regarding the complaint allegations above.

Licensing investigated the allegation that staff and residents engaged in constant shouting and screaming and that abuse was suspected. The alleged incident occurred five years ago, and information necessary to corroborate or refute the allegation is no longer reasonably available.

The department has key limitations including

• No staff available from the relevant period • No contemporaneous records to confirm or dispute the allegation,