Complaint Investigation Report

306005188-2-24-2026-22-AS-APAO-DRMV9W-20260225151501

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/26/2026 and conducted by Evaluator Jerome Haley

COMPLAINT CONTROL NUMBER: 22-AS-20260126130316

Residents were physically abused by staff

Licensing Program Analyst (LPA) Jerome Haley made an unannounced visit to investigate the complaint allegations listed above. LPA was greeted and granted entry by staff after introducing himself and stating the purpose of the visit.

The complaint investigation consisted of interviews with facility staff, document review, and observations.

During interviews, 3 of 3 individuals did not provide information that corroborates the complaint allegation. Two of the individuals interviewed provided information that contradicts the information provided in the complaint narrative.

According to Staff 2 (S2) and Staff 3 (S3), only caregivers are allowed in the facility. All three staff members interviewed denied seeing anyone throw anything at a resident or be rough or forceful when dealing with residents.

Based on the information gathered through interviews and document review, the allegation is deemed unfounded, meaning the allegation is false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted, and a copy of this report was provided.