Complaint Investigation Report

Interviews were conducted with facility residents, Staff 1 (S1), and Licensee regarding allegation Licensee does not treat residents with dignity or respect. During their interview, one of two facility residents stated they are treated well by staff and they enjoy the tranquility at the facility. One of two residents could not confirm or deny allegation. During their interview, S1 denied Licensee does not treat residents with dignity or respect. Per S1, Licensee and staff treat facility residents well. Licensee also denied not treating resident with dignity or respect and stated they and staff treat residents well.

Due to conflicting information received during interviews conducted, LPA is unable to determine if Licensee is smoking inside the facility or if Licensee does not treat residents with dignity or respect. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are unsubstantiated.

An exit interview was conducted and copy of this report was provided at the end of the inspection.