Complaint Investigation Report

LPA also conducted an audit to all current seven residents’ medication and Medication Administration Record (MAR); no discrepancies were noted. Furthermore, LPA also checked the facility’s food supply and observed that the facility had at least a two-day supply of perishable food and a seven-day supply of nonperishable food available. No immediate health and safety concerns were observed during the visit.

LPA conducted three staff interviews, and all three staff denied the allegation. Staff interviewed stated that residents’ care needs are being met and denied neglecting residents in care. LPA also conducted five resident interviews. Four out of five residents interviewed denied the allegation and did not report concerns regarding care, supervision, food, facility conditions, or staff assistance. One out of five residents declined to provide a statement. Based on interviews conducted, there was insufficient information obtained to corroborate that residents were not receiving adequate care or supervision.

Based on interviews conducted, records reviewed, and observations made, the Department did not obtain sufficient evidence to support the allegation that staff do not ensure adequate care is provided to residents. Although the allegation may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violation occurred. Therefore, the allegation is deemed Unsubstantiated.

An exit interview was conducted, and a copy of this report was provided to care staff.