Complaint Investigation Report

LPA and administrator toured the physical plant. One functional security camera is observed on each of the two levels of the building. The ground level camera is directed towards the Medication and Administrator office across the hall while the second floor camera is pointed down the hallway towards unit 207, which client C1 was occupying along with client C3 at the time of the allegation.

LPA conducted interviews with Clients C1 and C3. Client C2 was absent from the facility at the time of the visit and therefore could not be interviewed by LPA. LPA additionally interviewed Administrator Marjan Arastoo, along with staff members S1, S2.

Upon review of the records presented, it appears that the inventory included in client C1's client records does not include any indication of valuable items being present upon admission. Administrator states that she had no particular knowledge of client C1's phone prior to the alleged theft.

LPA and administrator reviewed the facility's security footage from the second floor camera. Footage shows client C2 walking up and down the hallway before being greeted into the room by an unidentified person inside the room. C2 then exits the room with visible empty hands approximately a minute after entering. Client C3 states that he was out on pass for Christmas at the time of the event and has no direct knowledge of what may have happened.

Interviews with staff and administrator evidenced that clients are provided with key to their own personal unit and are expected to lock their rooms when not present to avoid theft or unwanted company, although clients only sometimes lock their units as instructed. Most individuals interviewed had either no direct or only partial knowledge of the events being alleged and could not infirm or confirm the alleged failure to safeguard a client's belongings.

Although the allegation that the facility failed to safeguard a client's personal property may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.