Complaint Investigation Report

Quality Care Plus, Anaheim10/03/2025Licence 306003744

Census65
Date signed10/03/2025 09:59:31 AM
The inspector’s account

3 out of 3 staff interviewed reported they have never witnessed anyone at the facility buying or selling illegal drugs. No specific details as to the dates and times of the alleged selling of illegal drugs was provided. None of the evidence gathered corroborates the allegation. The Agency has investigated the above allegation. There is not a preponderance of evidence to prove the alleged violation occurred, therefore the allegation is deemed unsubstantiated. Although the above allegation mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur.

The investigation into the allegation, staff do not prevent residents from using illegal drugs revealed the following. It was reported that Client 2 (C2) uses illegal drugs at the facility. C2 denied the allegation. 5 out of 5 clients interviewed reported that they had heard about illegal drugs being used at the facility but have never actually witnessed anyone using illegal drugs at the facility. The Administrator reported that illegal activity including the buying, selling and use of illegal drugs is not permitted and would result in the client receiving a 30-day eviction notice. The Administrator reported that there has not been any recent reports of clients using illegal drugs at the facility. 3 out of 3 staff interviewed reported that they have never witnessed anyone using illegal drugs at the facility. None of the evidence gathered corroborates the allegation. The Agency has investigated the above allegation. There is not preponderance of evidence to prove the alleged violation occurred, therefore the allegation is deemed unsubstantiated. Although the above allegation mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur.

The investigation into the allegation, staff do not prevent resident from engaging in inappropriate behavior revealed the following. It was reported that Client 3 (C3) attempted to set their mattress on fire. Photographic evidence shows C3’s mattress does have burn spot on it. C3 reported they did not burn the mattress and don’t know how it was burned. C3 denied smoking in the room. Client 4 (C4) shares a room with C3 and reported seeing the burn mark on the mattress but didn’t see how it was burned. C4 reported they have never actually seen C3 smoke in their room. 3 out of 3 clients reported that they never witnessed anyone smoking in any room and never seen anyone start a fire. 3 out of 3 staff interviewed reported that they have never witnessed anyone starting a fire at the facility. The Administrator reported that no one has reported any fires or a burned mattress. None of the evidence gathered supports the allegation, therefore the allegation is deemed unsubstantiated, although the alleged violation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. An exit interview was conducted, and a copy of the report was provided to the facility Administrator.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction