Complaint Investigation Report

S2 reported that staff remind the clients to shower. S3 stated that staff ensure that the clients’ grooming and hygiene needs are being met.

Regarding the allegation that facility staff does not ensure residents are provided clean linen, the following was revealed: During the course of the interviews with clients, C1 reported that this is one of the best board and care and stated that she always has clean linen. C2 reported that he has clean linen. Per C3 she always has clean linen. During the course of the interviews with staff, S1 reported that sometimes clients refuse and do not let staff provide them with clean linen. Per S2 the clients are provided with clean linen. S3 stated that clients always get clean linen as needed.

Regarding the allegation that staff does not ensure residents are provided a clean mattress and pillows, the following was revealed: During the course of the interviews with clients, C1 reported that her mattress and pillows are clean. C2 stated that he has a clean mattress and reported that he is happy living here. Per C3 her mattress and pillows are clean. During the course of the interviews with staff, S1 reported that clients are provided with clean mattresses and clean pillows. Per S2 she has not seen dirty mattresses or dirty pillows. S3 stated that clients are provided with a clean mattress and pillow.

Regarding the allegation that staff does not ensure resident's room is free of trash, the following was revealed: During the course of the interviews with clients, C1 reported that her bedroom gets cleaned weekly and stated that her bedroom is free of trash. Per C2 there is no trash in his bedroom. C2 stated that his trash gets taken out daily. C3 stated that there is no trash in her bedroom and reported that her trash gets taken out daily. During the course of the interviews with staff, S1 reported that the bedrooms’ trash is taken out everyday and/or every other day depending on the client. Per S2 the trash gets taken out daily. S3 stated that the trash gets taken out daily and reported that some clients create a lot of trash.

Regarding the allegation that staff does not ensure resident's rooms are in good repair, the following was revealed: During the course of the interviews with clients, C1 reported that her bedroom is in good repair and stated that if something breaks that the maintenance guy will repair it. Per C2 his bedroom is in good repair and stated that he can not complaint about the facility. C3 stated that her bedroom is in good repair and reported that the maintenance person will fix the stuff that breaks.