Complaint Investigation Report

Per C1 staff are always helpful. C2 reported that there is enough staff to care for the clients and stated that most clients can do their Activities of Daily Living (ADLs) by themselves. C3 reported that staff are always available. During the interviews AD stated that the facility has enough staff to meet the client needs. AD reported that on average there are two housekeeping, one cook, and a Medication Technician on duty.

Regarding the allegation that facility staff do not provide adequate food service to residents, the following was revealed: During the subsequent visit on July 2, 2025, LPA tour the kitchen and observed that the facility had a 2-day supply of perishables and a 7-day supply of non-perishable food as required by regulation. During the investigation LPA reviewed documents including the Quality Care Plus Meal and Snack menu dated June 29, 2022. Per Meal and Snack menu the clients are offered a different meal for breakfast, lunch and dinner throughout the week. Per Meal and Snack menu it states other vegetarian meal options include cheese quesadilla, bean burrito, egg sandwich or peanut butter sandwich. During the course of the interviews with clients, C1 reported that staff provide adequate food service and stated that the food is good. Per C2 the food service is good, the food is healthy and reported that he can get seconds. C3 stated that staff provide adequate food service and reported that she is able to get a substitute item. During the interviews AD stated that the facility provides quality food service. AD reported that clients can substitute an item they do not like.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with AD Arastoo, and a copy of this report was provided to the facility.