Complaint Investigation Report

Staff 1 (S1) reported that there are no issues with quality food and stated that the facility does not buy expired food or food that is close to being expired. During the investigation LPA reviewed documents including the Quality Care Plus Meal and Snack menu dated June, 29, 2022. Per Meal and Snack menu the clients are offered a different meal for breakfast, lunch and dinner throughout the week. Per Meal and Snack menu it states other vegetarian meal options include cheese quesadilla, bean burrito, egg sandwich or peanut butter sandwich.

Regarding the allegation that staff are advise not to call Community Care Licensing (CCL) for reporting , the following was revealed: During the course of the interviews with staff, S2 reported that she has not been told not to call CCL to report violations. Per S3 she has not been asked not to contact CCL. S3 stated that staff can call CCL for any complaint. Per S4 he has never been told not to contact CCL.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with AD Arastoo, and a copy of this report was provided to the facility.