Complaint Investigation Report

Regarding the allegation that Staff member yells at other staff member(s) in the presence of residents in care , the following has been concluded: Based on five staff interviews and five client interviews, no clear occurrence of staff members loudly arguing or yelling in the presence of clients could be evidenced. No defined circumstances during which the clients' personal rights were infringed upon or an uncomfortable environment was created as a result of staff members' behavior emerged from the investigation either.

As a result, the department is unable to corroborate this specific allegation. Therefore, the allegation is deemed Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

An exit interview was conducted and a copy of this report was provided to facility.