Complaint Investigation Report

Based on interviews with staff, staff reported that they have not witnessed any rodents in the facility, but that have heard reports from a client that there was at least 1 present. Based on interviews with Assistant Administrator Dante, Dante stated that a pest control company is scheduled to visit the facility on 12/05/2023 to address the rodent issue. During the visit at 11:30 am LPA Mendivil observed Truly Nolen Pest Control to be present in the facility. LPA Mendivil was unable to interview clients as 2 are non verbal and 1 was in day program and not present.

Therefore based on preponderance of evidence through observation and interviews the allegation Facility staff failed to handle a rodent infestation is determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred. This agency has investigated this complaint.

An exit interview was conducted and a copy of this report and confidential list was provided.