Complaint Investigation Report

Due to the insufficient information and the inconsistent statements made by C1, LPA is unable to corroborate the allegation.

It was alleged that the level of care was not met. It was reported that C1 utilizes the bedside commode and that the facility staff does not promote C1 to use the toilet in the bathroom. Seven out of the seven individuals stated that C1 alternates use between the bathroom and commode and that C1 is encouraged to use the bathroom toilet daily. In addition, seven out of the seven individuals also confirmed that C1 experiences incontinence which is why C1 utilizes a diaper. C1 expressed that she utilizes the commode and the bathroom and indicated that C1 will utilize the commode if necessary.

Therefore, based on the observations, interviews, and the records reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are deemed UNSUBSTANTIATED.

An exit interview was conducted with Care Staff Emalene Dimagmaliw, and a copy of this report along with the LIC811 were provided during this visit.