Complaint Investigation Report

was also performed. It was noted that the facility had submitted a claim to CalOptima on behalf of R1. This claim resulted in a denial of benefits due to the depletion of all of R1's available benefits.

Therefore, based on the preponderance of evidence gathered through interviews and record reviews, the allegations of "unlawful eviction" and "staff deliberately not submitting residents' paperwork to the appropriate agency causing a delay" were found to be Unfounded. An unfounded determination means the allegations were determined to be false, could not have happened, and/or are without a reasonable basis.

No deficiencies were cited during today's visit. An exit interview was conducted with the Program Director, and a copy of this report was provided.