Complaint Investigation Report

Per interview, R1 was permitted to eat the food provided by the facility but staff cannot stop R1 from eating food that does not comply with their low sodium and low sugar diet. During 6/22/2022 visit, LPA observed that R1 received a food delivery that they ordered themselves.

This agency has investigated the complaint alleging Staff yelled at resident and Facility did not ensure resident's dietary needs are being met. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.