Complaint Investigation Report

Interviews with four out of four staff stated residents can select the physician of their choice and are not obligated to choose a specific one. Two out of the four staff added the facility does not recommend any particular physician to residents.

Based on resident and staff interviews, the allegation is therefore deemed unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted and a copy of the report was left with the facility representative.