Complaint Investigation Report

laughing at them. Interview with 1 of 1 resident revealed that S1 assisted R1 with incontinence care and once finished S1 went to another part of the facility and was speaking with S2 when R1 heard staff speaking to each other and laughing. R1 assumed staff were laughing at them, but R1 realized it was a misunderstanding and staff were not laughing at R1.

Based on information gathered during the investigation the department is unable to ascertain if the above allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegations is deemed UNSUBSTANTIATED.

An exit interview was conducted with Administrator Roy Santa Ana and a copy of this report was provided at the time of the investigation.