Complaint Investigation Report

Interviews were conducted with three facility staff and five of five residents, regarding the allegation the facility failed to eradicate pests. Three of three staff stated there are no pest including cockroaches. LPA was provided with a copy of Service Agreement between the facility and a pest control company dated April 30, 2025. Per Service Agreement, between April and October the pest control company will provide treatment every 20-40 days and between November and March they will provide treatment every 50-80 days. Two of five residents denied ever seeing any pest, including cockroaches in the facility. One of five residents stated they have only seen one small cockroach since they have been at the facility but were unable to recall when they had seen it. One of five residents stated they saw a cockroach about five days ago, and stated they believed someone visiting a resident may have inadvertently brought it in, because they had not observe any other cockroaches prior or since. One of five residents stated the facility had cockroaches in the bathrooms and residents’ rooms approximately two weeks ago, but an exterminator was contracted, and the cockroaches were eradicated. During today’s inspection, LPA conducted a tour of the facility, including resident bedrooms and bathrooms. LPA did not observe any pest, including cockroaches.

Interviews were conducted with three facility staff and five of five residents, regarding the allegation the facility did not safeguard resident’s personal property. It is alleged a former resident’s turquoise towel and phone charger were not returned to them upon discharge. Three of three staff stated that upon admission a list of resident’s personal property and valuables is created and denied any current or former resident reporting any missing property or valuables. Five of five residents denied any of their personal belongings being missing or unaccounted for. During today’s inspection, LPA conducted a tour of the facility and observed facility storage areas, including the linen closet. LPA did not observe a turquoise towel or a phone charger in these areas.

Due to allegations being uncorroborated during interviews conducted, and after a physical inspection of the facility, LPA is unable to determine if the facility’s bathroom was not clean and was unsanitary, if the facility failed to eradicate pests, or if the facility did not safeguard resident’s personal property. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are unsubstantiated.

An exit interview was conducted and copy of this report was provided at the end of the inspection.