Complaint Investigation Report

247209172-6-17-2025-24-AS-SPIY-DHZMNR-20250626094556

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/09/2025 and conducted by Evaluator Rachel A Bruce

COMPLAINT CONTROL NUMBER: 24-AS-20250609122031

Staff spoke inappropriately to resident in care

On 6/17/2025, Licensing Program Analyst (LPA) R Bruce conducted an unannounced visit to investigate and deliver findings on this complaint. LPA met with Elizabeth Reynaga Administrator (AD) and Natalie Levario, Resident Care Director. LPA conducted interviews and reviewed records.

The allegation was regarding a staff member (S1) using inappropriate language in front of/ and or directed towards the resident. There were witnesses to the incident, and the staff member in question admitted to swearing. LPA reviewed records and conducted interviews during the investigation. Based on the above information, the preponderance of evidence standard has been met. The allegation is SUBSTANTIATED.