Complaint Investigation Report

247209172-5-6-2025-24-AS-SPIY-DGFS8Q-20250507133930

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/10/2025 and conducted by Evaluator Rachel A Bruce

COMPLAINT CONTROL NUMBER: 24-AS-20250410151052

Staff did not provide an authorized representative access to a resident's records

Licensing Program Analyst (LPA) R Bruce conducted an unannounced complaint investigation visit for the purpose of delivering the finding for the above allegation. LPA Bruce met with Administrator Elizabeth Reynaga.

During the course of this investigation LPA reviewed facility files relevant to the complaint investigation, as well as conducting interviews. It was determined that the above allegation: Staff not providing medical records to a resident representative is UNFOUNDED. Resident R1's spouse indicated that records have been provided. Administration verified that to be true. This agency has investigated the complaint and found it be UNFOUNDED meaning that the allegation was false, could not have happened or is without a reasonable basis. The complaint has been dismissed.

An exit interview was conducted a copy of the report provided to the administrator.