Complaint Investigation Report
247209172-2-27-2025-24-AS-SPIY-DGFU69-20250507151758
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/07/2025 and conducted by Evaluator Rachel A Bruce
COMPLAINT CONTROL NUMBER: 24-AS-20250207081803
Staff did not seek timely medical care for residents in care
On February 12, 2025, Licensing Program Analyst (LPA) Rachel Bruce conducted a visit to the facility for the purpose of delivering the findings on the above allegations.
During the course of this investigation LPA reviewed facility files, toured facility, and conducted interviews relevant to the complaint investigation. Based on the investigative information it was determined that the above allegations: Staff did not seek timely medical care for residents in care - This was referring to two clients that were allegedly not taken to the doctor. In both cases interviews and medical records provided evidence to the contrary. Staff hit resident in care- this was referring to an incident where a resident threw a slipper at another resident. Although it was unwitnessed, police report and interview statements indicate it was resident to resident and no staff was involved or even present at the incident. Bot allegations are UNFOUNDED. This agency has investigated the complaint allegations and have found them to be unfounded. Therefore we have dismissed the complaint.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction