Complaint Investigation Report

247209172-7-24-2026-24-AS-AWAN-DWDSA3-20260727134139

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/27/2026 and conducted by Evaluator Brianna Miranda

COMPLAINT CONTROL NUMBER: 24-AS-20260427142947

Staff speaks inappropriately to residents in care

Staff did not follow proper reporting requirements

On July 24, 2026 Licensing Program Analyst (LPA) B. Miranda arrived at the facility unannounced to open a complaint regarding the allegations listed above. LPA met with Administrator Elizabeth Reynaga and Resident Care Director Natalie Levario.

LPA conducted multiple interviews. Based on the interviews it was found S1 had spoke inappropriately to residents in care and was eventually terminated from the facility. This was previously cited on complaint #24-AS-20250910082422, and no citation will be issued. While reviewing R1's progress notes it was found on June 6, 2026 medication was not given due to not being available, this incident was not reported to the Dept.

Based on observation, interview, & records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Exit interview was conducted and a copy of this report LIC9099, LIC9099D, and appeal rights were provided to Executive Director Elizabeth Reynaga.