Complaint Investigation Report

247209172-7-24-2026-24-AS-AWAN-DWDSA4-20260727134139

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/27/2026 and conducted by Evaluator Brianna Miranda

COMPLAINT CONTROL NUMBER: 24-AS-20260427142947

Staff refused to attend to residents in care

Staff did not safeguard resident's confidential information

Staff denied activities to residents in care

On July 24, 2026 Licensing Program Analyst (LPA) B. Miranda arrived at the facility unannounced to open a complaint regarding the allegations listed above. LPA met with Administrator Elizabeth Reynaga and Resident Care Director Natalie Levario.

LPA conducted multiple interviews for the allegations listed above. LPA interviewed staff, residents, and family members. Interviewees did not state any of the allegations listed above happen.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted and a copy of this report LIC9099 was provided to Executive Director Elizabeth Reynaga.