Complaint Investigation Report
247209172-5-21-2026-24-AS-AWAN-DWDMVB-20260727095624
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2026 and conducted by Evaluator Brianna Miranda
COMPLAINT CONTROL NUMBER: 24-AS-20260519091629
Staff did not follow medication orders from the physician.
On May 21, 2026 Licensing Program Analyst (LPA) B. Miranda arrived at the facility unannounced to open a complaint regarding the allegation listed above. LPA met with Administrator Elizabeth Reynaga and Resident Care Director Natalie Levario.
Regarding the allegation: Staff did not follow medication orders from the physician.
LPA conducted interviews. Interviewees did not stated R1 was over medicated. LPA reviewed doctor's note and discharged papers which stated R1 was having an adverse reaction to medication trazodone.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Exit interview was conducted and a copy of this report was provided to Elizabeth Reynaga- Administrator.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction