Complaint Investigation Report

247209172-4-23-2026-24-AS-AWAN-DVYQQ4-20260714122136

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/01/2026 and conducted by Evaluator Brianna Miranda

COMPLAINT CONTROL NUMBER: 24-AS-20260401155634

Staff are not meeting residents hygiene needs

Staff are not changing gloves in between residents

On April 23, 2026, Licensing Program Analyst (LPA) B. Miranda arrived at the facility unannounced to deliver findings for a complaint of the allegations listed above. LPA met with Administrator Elizabeth Reynaga & Resident Care Director Natalie Levario.

Regarding the allegation: Staff are not meeting residents’ hygiene needs & staff are not changing gloves between residents. LPA conducted various interviews. No interviewee’s stated gloves are not being changed between residents or hygiene needs are not being met. No deficiencies were found regarding the allegations listed above.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted and a copy of this report LIC9099 was provided to Administrator Elizabeth Reynaga.