Complaint Investigation Report

247209172-4-23-2026-24-AS-AWAN-DVRTX8-20260707150638

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/18/2026 and conducted by Evaluator Brianna Miranda

COMPLAINT CONTROL NUMBER: 24-AS-20260318155612

Staff are unable to communicate with residents due to a language barrier

Staff did not meet the resident's diapering care needs in a timely manner

On April 23, 2026, Licensing Program Analyst (LPA) B. Miranda arrived at the facility unannounced to deliver findings for a complaint of the allegations listed above. LPA met with Administrator Elizabeth Reynaga & Resident Care Director Natalie Levario.

Regarding the allegations: Staff are unable to communicate with residents due to a language barrier &

staff did not meet the resident's diapering care needs in a timely manner. No interviewee’s stated there was an issue with communicating needs or diapering care not being met. No deficiencies were found regarding the allegations listed above.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted and a copy of this report LIC9099 was provided to Administrator Elizabeth Reynaga.