Complaint Investigation Report

247209172-4-23-2026-24-AS-AWAN-DVRTX7-20260707150638

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/18/2026 and conducted by Evaluator Brianna Miranda

COMPLAINT CONTROL NUMBER: 24-AS-20260318155612

Staff speak inappropriately in the presence of residents in care

On April 23, 2026, Licensing Program Analyst (LPA) B. Miranda arrived at the facility unannounced to deliver findings for a complaint of the allegations listed above. LPA met with Administrator Elizabeth Reynaga & Resident Care Director Natalie Levario.

Regarding the allegation: Staff speak inappropriately in the presence of residents in care. LPA conducted multiple interviews and was informed there were previously incidents where staff were arguing with each other in front of the residents.

Based on the Departments observations & interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Exit interview was conducted and a copy of this report LIC9099, LIC9099D, and appeal rights were provided to Administrator Elizabeth Reynaga.