Complaint Investigation Report

The Department has investigated the allegation of: Staff does not provide adequate food service. LPA conducted multiple interviews and was not informed of any issues with the food service.

The Department has investigated the allegation of: Staff interact inappropriately with residents. LPA conducted multiple interviews and was provided conflicting information. LPA was not provided sufficient information.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted and a copy of this report LIC809 was provided to Administrator Elizabeth Reynaga.