Complaint Investigation Report

247209172-12-5-2025-24-AS-SPIY-DP9MCR-20251211082959

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/19/2025 and conducted by Evaluator Daiquiri Boyd

COMPLAINT CONTROL NUMBER: 24-AS-20250919081207

Natalie Levario, Interim Executive Director

Staff caused injuries to residents in care

Staff changed residents diapers without wearing gloves as a protective barrier

Staff did not provide proper supervision to residents in care

Staff did not provide shower assistance to residents in care

Licensing Program Analyst (LPA) Daiquiri Boyd conducted the closing complaint investigation visit to the facility. During this visit LPA delivered investigation findings regarding the above allegations. The Department has investigated the complaint alleging: Facilty staff caused injuries to resdients in care. Facility staff changed residents diapers without wearing gloves as a protective barrier. Staff did not provide proper supervision to residents in care. Staff did not provide shower assistance to residents in care. LPA could find no basis for the allegations and found safegards in place for proper care of residents. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.