Complaint Investigation Report

247200745-8-9-2025-24-AS-SPIY-DKHSQ6-20250813140413

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/15/2025 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20250415165724

Staff not allowing resident to receive hospice care

On 7/25/25, Licensing Program Analyst (LPA) R. Bruce conducted a complaint visit to deliver findings for the above allegation. The complaint findings were delivered as UNFOUNDED, however the document is not available in FAS. This document will serve as a replacement for the original.

On 8/09/2025, LPA M. Medina conducted a subsequent visit to re-create this form, and obtain signature for documenting purposes. Nicole Lowe, LVN/Administrator contacted by telephone and arrived a short time later to meet with LPA Medina.

During complaint investigation, it was alleged that staff is not allowing resident (R1) to receive hospice care. Based on interviews and record review it has been determined that the facility has followed their business plan and will continue to not offer hospice at the assisted living level of care. Doctor reports on file indicate R1 needs a higher level of care and refer R1 to skilled nursing.

This Department has found that the above allegations are UNFOUNDED, meaning they were false, could not have happened, and/or were without reasonable basis. We have therefore dismissed the complaint.

No deficiencies cited. Exit interview conducted and a copy of report will be emailed to Administraotr for facility records.