Complaint Investigation Report

247200745-7-13-2022-24-AS-MHON-CJ2N3W-20220907100701

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/14/2022 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20220614114352

Staff do not answer the residents alerts timely

On 7/13/22, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct complaint inspection and deliver complaint finding on the above allegation. LPA met with Administrator Lucinda Fonseca and stated purpose of visit.

During the course of the investigation, the Department conducted interviews and toured the facility.

Administrator stated that call buttons are responded to within four minutes. Administrator and LPA observed a sample of residents' call buttons in which were not responded to in a timely manner upon activation.

Based on observation and interviews conducted, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Chapter 8 are being cited on the attached LIC 9099D.