Complaint Investigation Report

247200745-7-6-2022-24-AS-SMOA-CH4PQ2-20220808113025

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/27/2022 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20220627125751

Staff did not re-order residents medications timely

Licensing Program Analyst (LPA) K. Kaur arrived at the facility unannounced to conduct an initial 10-day complaint inspection. LPA discussed the purpose of the visit and the elements of the allegations. LPA interviewed Staff, residents, and Licensee Designee and reviewed records.

Based on interviews conducted with the staff and Licensee the Original Pharmacy closed and transferred medication to a second Pharmacy. The Pharmacy did not fill the medication in a timely manner. The Facility coordinated with the resident’s families and found a replacement pharmacy out of town that delivered medication within a couple of days.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.