Complaint Investigation Report

247200745-12-28-2021-24-AS-SPIY-CBATAG-20220203133332

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/12/2021 and conducted by Evaluator David Ayers

COMPLAINT CONTROL NUMBER: 24-AS-20211112090031

Residents call buttons are not answered timely due to insufficient staffing

Residents are not receiving showers timely due to insufficient staffing

Residents are not able to eat in the dining-room due to insufficient staffing

Licensing Program Analyst (LPA) D. Ayers arrived at the facility unannounced to deliver complaint findings. LPA identified himself and discussed the purpose of the visit with Director Lucinda Fonseca.

During the course of the investigation, the Department conducted interviews, reviewed records, and toured the facility. Facility Director stated that multiple care staff have recently quit. The facility has been actively seeking additional staff, and provided a flier advertising avaiable positions. The Director has hired multiple new care staff. LPA observed a sample of residents' call buttons which were responded to in a timely manner upon activstion. Facility Director stated that call buttons are responded to within four minutes. Multiple staff carry pagers which alert them to calls for assitance. Residents have been receiving their showers timely. Some residents decline their showers when certain staff are unavailable to assist them. Many residents prefer to eat meals in their rooms, and meals are provided to them. Residents who prefer to eat in the dining room have the option to do so. The allegations are unsubstantiated. No Deficiencies cited. Exit interview conducted, and copy of this report was provided to the Director via email.