Complaint Investigation Report

236804031-8-2-2024-21-AS-CMAZ-DA6V72-20241018161024

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/24/2024 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20240724160459

At approximately 10:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to complete an investigation into the above allegation. LPA met with Administrator Denise Addison and House supervisor Barbara Driver. During the course of this investigation, LPA interviewed staff and clients about the interactions between staff and clients. Based on those interviews and a record review, there was no supporting evidence to show that staff bullied clients in care. LPA was informed this facility has a more structured environment than other homes in their organization and can be a shock for individuals when they first move in. House rules clearly indicate participation in groups as a requirement to living at the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.