Complaint Investigation Report

216803577-2-5-2026-21-AS-KMOA-DRFM8C-20260219082251

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/31/2025 and conducted by Evaluator Anthony Loera

COMPLAINT CONTROL NUMBER: 21-AS-20251231112418

Staff do not provide adequate care and supervision to a client

On 02/05/2026, Licensing Program Analyst (LPA) Loera conducted an unannounced visit for the purpose of delivering complaint findings. LPA arrived and met with Administrator, Sheri Lott. During the course of the investigation, LPA reviewed records, conducted interviews, and made observations.

Compliant alleges, staff did not provide adequate supervision to clients in care.

Complainant stated staff did not provide adequate supervision to clients in care. Complainant stated they have seen staff sleeping during their scheduled shifts. Interviews conducted with one out of four staff stated they have witnessed staff sleeping during their shift. Three out of four staff stated they have not witnessed any staff sleeping during their shift. LPA was provided with conflicting information.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.