Complaint Investigation Report

Staff did not have records of resident’s medications– Complaint alleges that the facility’s fax machine did not work causing delays in updated comfort care orders to hospice patients, may have contributed to medication errors and likely contributed to increased suffering for patients. No specific examples were provided with complaint allegation. LPA conducted interviews and reviewed medication records and was unable to confirm that a medication error occurred or that the resident suffered due to alleged medication errors.

A finding that the complaint allegations that Facility staff did not accurately maintain residents' records and Facility staff did not accurately manage residents' medications were unsubstantiated meaning that although the allegations may have happened there is not a preponderance of evidence to prove that the allegations occurred.

No deficiencies cited during this inspection.