Complaint Investigation Report

216801723-2-28-2024-21-AS-VBEI-D35TSK-20240307135917

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/21/2024 and conducted by Evaluator Helena Rummonds

COMPLAINT CONTROL NUMBER: 21-AS-20240221164356

Licensee, Wally Hyppolite and Administrator, Wilson Benoit

Staff are not ensuring that the facility is free of insects and rodents.

Licensing Program Analyst (LPA) Helena Rummonds arrived unannounced at approximately 1:10PM to initiate a complaint investigation regarding the above allegation. LPA was greeted by staff and discussed the purpose of the visit. Licensee, Wally Hyppolite and Administrator, Wilson Benoit arrived shortly after.

LPA initiated a tour of the kitchen and upstairs bathroom and observed the kitchen to have sticky traps behind the refrigerators that had live cockroaches on them. Licensee confirmed that mice have been getting into the kitchen through a small hole in the wall. Per conversation with Licensee, they will be contacting the exterminator and are in the process of starting a kitchen remodel. Based on interview and observation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Appeal rights given. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties.