Complaint Investigation Report

It was alleged that staff threatened resident #1 (R1) by stating that, ‘if he [R1] does not eat his food, then he would not eat at all’. Interviews with residents revealed that they are happy and have not experienced such treatment from facility staff. Interviews with staff revealed that they treat all their residents with respect and dignity. LPA did not observe any staff speaking inappropriately to R1 or any other residents in care.

Based on interviews and observations, there is insufficient information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Allegation: Staff did not ensure restroom was accessible to the resident.

It was alleged that staff failed to ensure that the restroom was accessible, which led R1 to urinate themselves. During the physical plant tour, LPA observe facility has two (2) bathrooms. Bathroom #1 is located at the end of the hallway and is accessible to all the residents. Bathroom #2 is located inside bedroom #3, where female residents reside, resident #3 (R3) and resident #4 (R4). Interview with R1 at 10:48 AM revealed that the allegation was completely false and stated that they were able to use bathroom #1 located in the hallway. Interview with residents revealed that they use the common bathroom anytime when it's not locked.

Based on interviews and observations, there is insufficient information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Allegation: Staff does not follow resident's dietary needs.

It was alleged that the facility did not accommodate to R1’s salt and sugar diet. Interview with the administrator (S1) and staff (S2) revealed that they accommodate to all of the residents' special diets and food restrictions. Interview with staff revealed that R1 refuses to eat the food served in the facility and would purchase ready-to-eat food from Mom’s Meals. LPA observed that lunch was served at 12:00 PM and R1 stated they refuses to eat what was served: brown rice with beef, stir-fry cabbage, and beans. R1 then requested Mom’s meal to be heated from S2, a cup of vanilla almond milk, and chocolate pudding. Interviews with four (4) residents revealed that their dietary needs are met by the facility. Residents revealed that food alternatives are offered if they dislike that food.

Based on interviews and observations, there is insufficient information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Exit interview conducted, and a copy of this report signed and delivered.