Complaint Investigation Report

It is alleged that during the visit by NLRC that the first aid kit was missing a thermometer. LPA spoke with the administrator regarding this and he stated it was missing but replaced right away. During the visit LPA checked the first aid kit at approximately 11am and observed the first aid kit to be complete. Based on the information obtained this allegation is deemed Substantiated. Deficiency cited on LIC 9099 D.

It is alleged that during the visit by NLRC that client #1 (C1) mattress sunk inward and was not suitable for C1. An interview was conducted with the administrator that stated that a new bed has already been ordered for C1 due to how C1's bed was sunk in. Based on the information obtained this allegation is deemed Substantiated at this time.

It is alleged that on a visit by NLRC that the facility had some physical plant issues such as the side of the facility having trash scattered throughout the yard, facility windows being dirty, bathroom walls being dirty, rust stains in the shower, vent in the hallways being dusty, facility couches being broken, and tooth brushes being worn and without covers. Based on an interview with the administrator he admitted to all of those things happening but that they were fixed immediately. LPA conducted a physical plant walk through approximately from 9:10-9:30am. LPA observed all those items to be corrected. Based on the information obtained through this allegation is deemed Substantiated. Deficiency cited on LIC 9099 D. Appeal rights explained.