Complaint Investigation Report

LPA interviewed three (3) staff and two (2) of the three (3) staff stated that they are addressing the bed bugs, and that PalPro Pest Control was contracted to address the bed bugs. Administrator provided invoice dated 01/30/2025 that shows of treatment performed on 01/30/2025. Rooms sprayed were 102, 103, and 104. Per the invoice from PalPro, the rooms had personal belongings on the floor and did not spray the belongings. According to S1 statement, clients failed to move the belongings as asked and the Pest control company will return this Friday 03/28/2025 to continue the treatment for bedbugs. LPA interviewed eight clients and four (4) of eight (8) clients stated they have bed bugs, and that facility is addressing the issue but that they understand it could take time to eradicate all the bed bugs. The facility has since addressed the bed bug infestation and continues to address it. There is not sufficient evidence to substantiate this allegation.

Regarding Allegation: Staff do not ensure the facility is clean and sanitary. It is alleged that the facility ceilings have cobwebs and are dusty. LPA Interviewed three (3) staff and all three (3) staff denied the allegation. LPA interviewed eight (8) clients, and all eight (8) clients stated staff clean every day. LPA observed one room that needed cleaning, but client stated client cleans and does not allow staff in. LPA observed housekeeper cleaning rooms during the visit and observed 15 of 16 rooms clean. LPA did not observed any cobwebs or dusty areas during visit. There is not sufficient evidence to substantiate this allegation.

At this time no client reported any symptoms of diarrhea or vomiting.

Based on LPA's observations and interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with Joel Alonzo and copy of report provided.