Complaint Investigation Report

he investigation revealed the following: regarding the allegation “Staff did not keep the facility free from bed bugs.” It is alleged that facility staff do not keep the facility free from bed bugs. Two (2) out of the two (2) staff interviewed corroborated this allegation. Four (4) out of the four (4) client interviews corroborated this allegation. Staff interviews revealed the facility has had an ongoing beg bug infestation although the facility paid for pest control treatment in the past. Client interviews revealed clients have seen facility staff spray bug repellent and seen staff clean the rooms, but the bed bugs continue to return. During client interviews, C1 revealed seeing bed bugs crawl on C1’s clothing and bed sheets daily. C1 showed LPA Ramirez bites C1 had received because of the bed bug infestation. During facility tour of building#1- client bedroom#104, building#3- client bedroom 301 and 302, LPA Ramirez observed several small, flat insects with a reddish-brown body, about 4-6 millimeters long, crawling on the outside edges of mattress bedding, sheets and pillow. During record review, LPA Ramirez observed invoices from PalPro Pest Control dated 03/28/2025 & 05/16/2025, which revealed on 03/28/2025 the facility was treated for bed bugs in rooms 201 and 104. On 05/16/2025, the facility was again treated for bed bugs in rooms 301 and 302. Notes from pest control treatment on 05/16/2025, noted “high bed bug infestation” in rooms 301 and 302.

Per Title 22, Division 6, Chapter 1, Article 7- Buildings and Grounds- 80087(a)(1)- The facility shall be clean, safe, sanitary and in good repair at all times for the safety and well-being of clients, employees and visitors. (1) The licensee shall take measures to keep the facility free of flies and other insects. Based on observations, records reviewed, and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated .

On 07/17/2025, the facility was cited for violation of regulation 80087(a)(1). Due to the repeat violation of the same regulation noted above within 12 months of a prior violation, an immediate civil penalty of $250 per violation has been assessed for one day only. Exit interview was conducted. A copy of this report, 9099-D, LIC 421FC and appeals rights were provided.