Complaint Investigation Report

Candlelight Home Gardenglen, West Covina11/18/2025Licence 198603371

Census4
Date signed11/18/2025 02:57:59 PM
The inspector’s account

Administrator stated it was only tied open for a short time to prevent the door being slammed by another client. LPA interviewed four (4) clients and all three (3) of four (4) clients stated that the bathroom door was tied for a short period of time only. Photo of bathroom door being tied was obtained during visit. There is sufficient evidence to substantiate this allegation.

Based on LPAs observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

California Code of Regulations, Title 22, Division 6 and Chapter 1 are being cited on the attached LIC 9099D.

Exit interview held, and a copy of this report was provided along with appeal rights.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction