Complaint Investigation Report

LPA interviewed staff and all denied the allegation and reported no staff would ever do this to client. The program director also reported she would not allow any of her staff doing it to clients. C1's sister also stated that no staff ever physically abused C1 while C1 was at the day program.

In regard to Allegation#2 " Staff spat on client while in care. " LPA interviewed five clients and all denied the allegation and reported no staff spat on client at the day program. All staff are nice and they love going to the program. LPA interviewed staff and all denied the allegation too. They reported no staff ever did that to clients in the day program and they witnessed any staff spat on client while in care.

Based on the interviews conducted with staff and clients and recorded review, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit Interview Conducted and a copy of the report and appeal right was provided to the Program Director Gabriella Brand.