Complaint Investigation Report

It was reported that Resident #1 (R1), sustained unexplained bruising while in care, as it was alleged that when R1 was relocated to a new facility (Magidow Family Home LIC #191840767) and assessed, the Administrator for that facility observed bruising on R1's back. On 12/12/2023 at approx. 01:00 p.m., LPA conducted telephone Interview with Administrator of Magidow Family Home, Birdie King, who revealed that R1 resided at their home for approximately 2 weeks and they never observed any bruising on the back of R1. Additionally interviews conducted and records reviewed at this facility revealed residents are checked every morning for any changes physically and they are typically bathed two times a week. No resident has ever been observed with bruises on their back. Based on information gathered over the course of the investigation the Department does not have sufficient evidence to confirm this allegation occurred. Therefore the allegation that R1 sustained unexplained bruising while in care has been deemed Unsubstantiated at this time.

It was reported that Staff are unable to communicate with residents due to a language barrier, as it was alleged that staff was not able to understand R1. LPA's interview with two (2) residents revealed that each resident did not express any immediate or potential concerns with communicating with staff at the facility. LPAs interviews with staff revealed they were able to communicate regarding facility business, resident care needs and questions related to emergency response. Based on the information gathered over the course of this investigation, the department does not have sufficient evidence to determine this allegation occurred. Therefore the allegation that Staff are unable to communicate with residents due to a language barrier has been deemed Unsubstantiated at this time.

Exit interview conducted and copy of report issued.