Complaint Investigation Report

Regarding the allegation that Facility is in disrepair, it was alleged that overhead roof falling and electricity attached to it in an illegal and/or hazardous way, LPA's observation on prior and today's visit revealed that the facility's bathroom and kitchen are generally clean and in good repair, no machine or equipment was observed to be broken or in disrepair. Further, the roof and ceiling on each building were observed to be intact and in good repair, LPA did not observe any exposed electrical wire anywhere in the facility. LPA's interview with the maintenance manager on 01/13/26 at 12:45 PM revealed that the only exposed wire was telephone wire which was no longer in use which was covered immediately.

Regarding the allegation that Staff does not provide adequate care to prevent resident falls, LPA records review today between 10:00 AM to 11:00 AM revealed that there was no resident who fell at the facility in 2025 up to May of 2026. LPA's interview with five (5) residents today or 10% of the current census revealed that five (5) out of five (5) residents interviewed stated that the facility has enough staff to care for them.

Based on the information gathered during this and prior visit, these allegation are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.