Complaint Investigation Report

Regarding the allegation Staff are mismanaging residents' mail. It was alleged that social security cards and state identification cards were missing when checks were expected via mail route. LPA's interview with the Administrator and staff between 10:30 AM to 12:30 PM, revealed that they distribute on the same day regularly during dinner time at the dining area and for non-ambulatory residents, the medication technician brings the mail during medication pass. Further interview with the Administrator also revealed that there was no missing mail reported to the office for the last two (2) years. LPA's interview with five (5) residents or 10% of the current census between 10:30 AM to 12:30 PM, revealed that five (5) out of five (5) residents stated that they get their mail regularly and did not have any mail missing.

Based on the information gathered during this and prior visit, these allegations are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.